BDA-Athena - Frequently Asked Questions (FAQ)
A. General
  1. What is BDA-Athena?
  2. Why BDA-Athena?
  3. Who may access BDA-Athena?
  4. Is the system available through Internet?
  5. What about privacy? Is my access and my usage of BDA-Athena being monitored?
  6. What is the scope of the search function?
  7. What are the functions that are available to me?
  8. Who is the care taker/owner of BDA-Athena?
  9. What are the functions that are available to me?
B. Search
  1. What is the Search field for?
  2. What is the Advanced Search for?
  3. What is the Browse search?
  4. How to narrow down my search result?
  5. What is "Save Search" for?
  6. How to view the content of a file?
  7. Why I cannot access or view the digital resource?
  8. How to go back to the search main page?
  9. Are there any search operators that can be added to the search criteria?
C. Files & Folders, Metadata
  1. Why my files or folders cannot be found using the search?
  2. What files may be uploaded?
  3. I have more than one file to upload. What is the best way to upload multiple files?
  4. I want my files & folders to be accessible only by certain people. How do I do that?
  5. My files is related to a certain event. Where can I put these information?
  6. There is one file or folder that I want to remove from the system. How can I do this?
  7. Can I add in more metadata fields that is relevant to my section as of when required?
  8. Can I access BDA-Athena using mobile device? (v3.0)
  9. What is Folder Admin? (v3.0)
  10. Can I share a file with someone who has no permission to access it or someone who does not access to the BDA-Athena? (v3.0)
  11. Can I update metadata for multiple files in one time? (v3.0)
  12. What is the a maximum file upload size? (v3.0)
A. GENERAL
  1. What is BDA-Athena?

    BDA-Athena, is a digital collection management system that is implemented for BDA to manage its content such as corporate information or individual sectional files.

  2. Why BDA-Athena?

    BDA-Athena is to encourage staff of BDA to store the corporate information they are in charge of, into a central repository, to prevent loss and decrease duplications of corporate information across BDA.

  3. Who may access BDA-Athena?

    All staff from BDA who have valid LDAP user ID will be able to access the system.

  4. Is the system available through Internet?

    Yes

  5. What about privacy? Is my access and my usage of BDA-Athena being monitored?

    System usage information is collected by the system for statistical purposes.

  6. What is the scope of the search function?

    The search for BDA-Athena searches for files as well as their metadata.

  7. What are the functions that are available to me?

    As a general user of BDA-Athena, you will have access to the search function to search for existing corporate information that is available for all general users. You may also have access to additional content if permissions are granted.

  8. Who is the care taker/owner of BDA-Athena?

    Corporate Information Planning and Management (CIPM).

  9. Who should I contact if I have any feedback, comments or complaints?

    Please direct any feedback, comments or complaints using the online feedback function that is available within the system.

B. SEARCH
  1. What is the Search field for?

    This is a quick and easy way to search our collection and is the recommended method for anyone who is unsure of what is in our collection or who wishes to search for everything pertaining a certain keyword, collection or subject.

  2. What is the Advanced Search for?

    The Advanced Search offers additional fields for making searches more precise and to obtain more meaningful results. This search method allows our collection to be searched based on the combination of title, author, subject, publisher, collection or media type.

  3. What is the Browse search?

    This search method allows one to browse records based on Media Type, Event Name, Year of Event or File Creation Date, and Uploader Name or Section.

  4. How to narrow down my search result?

    Filter Search allows you to search within the search results that were retrieved from the keyword Search, Advanced Search or Browse Search; this narrows down the search result making your searches more precise.

  5. What is "Save Search" for?

    Save Search provides a method of your search parameter for future reference. Therefore, if you have a search keyword that you use often, you may save it and run it at a future date.

  6. How to view the content of a file?

    Click on the title or file name or thumbnail of a file, then click on the corresponding view or download icon within the content details view. If you have the permission, you may have access to view or download the file for your reference.

  7. Why I cannot access or view the digital resource?

    Your inability to access or view the digital resource might be due to the following reasons

    • Your session has expired
    • You are not signed in
    • You do not have the permission to access this resource
  8. How to go back to the search main page?

    Click on the BDA-ATHENA at the top of the screen will bring you to the main page of the search.

  9. Are there any search operators that can be added to the search criteria?

    You may use the Advanced search to indicate a search term must be available on each of the fields. For example, a title with "Sarawak" and subject with "water" will search for contents with both the title containing "Sarawak" AND subject containing "water".

    For different terms within a single field, you may use space to separate the terms. The search engine will rank your results based on relevance.

C. Files & Folders, Metadata
  1. Why my files or folders cannot be found using the search?

    A file or folder will only be searchable on the main search screen if the file has been flagged to be searchable.

  2. What files may be uploaded?

    All file types are acceptable. This includes office documents, application installers, audio, video and images.

  3. I have more than one file to upload. What is the best way to upload multiple files?

    You can just select multiple files when you are prompted for the files to upload (using either ctrl+select, shift+select or drag and select).

  4. I want my files and folders to be accessible only by certain people. How do I do that?

    Permissions are manageable by User Group Admin. If your files and folders are within your section's Group Content, please seek advice from your section head.

  5. My files is related to a certain event. Where can I store this information?

    You may store the event information within the provided event metadata.

  6. There is one file or folder that I want to remove from the system. How can I do this?

    It depends on the permission of your user group. Certain files and folders are restricted from your user group and prevents you from deleting certain files or folder.

  7. Can I add in more metadata fields that is relevant to my section as of when required?

    Metadata field is currently standardised across the board to allow a single set for common search purposes.

  8. Can I access BDA-Athena using mobile device? (v3.0)

    Yes, you can access BDA-Athena using your mobile device's web-browser. There will be a different responsive-web screen for Workspace provided for mobile browsers. However it is only limited to content browsing, metadata viewing and file downloading. If you would like to perform uploading file(s), edit metadata and and other advanced operations, you need to sign in to BDA-Athena through the desktop browser.

  9. What is Folder Admin? (v3.0)

    Folder Admin (known as SGCA previously) is a role by assignment. Once a User Group has been assigned as Folder Admin of a folder, the member(s) of this User Group can manage the permission of the sub-folder(s) and file(s) within the assigned folder. It is a role like Group Content Admin but instead of managing a whole Group Content, the Folder Admin will be managing a folder's content.

  10. Can I share a file with someone who has no permission to access it or someone who does not access to the BDA-Athena? (v3.0)

    Yes. However, only GCA or Folder Admin are allowed to share a file by way of generating a Public Link. This can be done from the Workspace where the admin would click on the Public Link to specify due date of the link and the password for accessing the file. Once it is generated, you may share the link and the password (we recommend you to provide the password with a separate communication) to your target person.

  11. Can I update metadata for multiple files in one time? (v3.0)

    Yes. Batch metadata update can be done by selecting the files that you want to update and then select the metadata template for the files to update the metadata. Please take note that any values filled for the batch metadata update will replace the existing values on the selected files.

  12. What is the a maximum file upload size? (v3.0)

    Currently there are no maximum file upload size. For practicality, we recommend you to keep your file size to less than 50MB a file. The bigger the file size, the more network and the server resources will be used for content sharing.